FREQUENTLY ASK QUESTIONS

Chiller System in Cebu, Philippines

Whether you’re looking for guidance, troubleshooting tips, or general details, this section addresses key concerns to enhance your experience. At General Royal, we are committed to delivering high-quality products in Cebu, Philippines, ensuring reliable performance and customer satisfaction. If you require further assistance, our support team is always available to help.

• Q1: How often do I need to get my air conditioning unit cleaned?
  (A1:) It is strongly recommended that thorough cleaning be done by a General Royal Authorized Service Center at least 3–4 times a year to ensure optimal performance and longevity of your unit. Additionally, customers are highly encouraged to call the General Royal hotline for expert advice and proper guidance on maintenance schedules and service appointments.
• Q2: Where can I find the model code and the serial number?
  (A2:) For the indoor unit, the model and serial number can be found on a sticker label, typically white or silver, located on the right side of the front panel when facing the unit. You may need to gently open or adjust the front panel to access the label. For the outdoor unit, the sticker is located on the upper right side of the panel when facing the unit, often near the electrical connections or ventilation area. If you have trouble locating it, refer to the user manual for specific guidance.
• Q3: Why doesn’t my aircon turn on after a power interruption?
  A3: Make sure the air conditioner is switched on and the plug is pushed completely into the outlet. You may also check the fuse/circuit breaker box and replace the fuse or reset the breaker.
• Q4: Why is my aircon not cooling properly?
  (A:4) When the outdoor temperature is too hot, or when there are too many people inside the room, the air conditioner will appear not to be cooling properly due to the “higher than normal” heat load, which can significantly affect its performance. In this case, the thermostat should be set to the coldest setting and the fan setting to high speed to maximize cooling efficiency. Dirty or clogged air filters are the most common cause of poor cooling performance, as they restrict airflow and reduce cooling capacity. Check, inspect, and wash air filters on a weekly basis whenever possible to maintain optimal performance. In addition, it is highly recommended that your air conditioner be thoroughly cleaned and serviced by our Authorized Service Center at least 3–4 times a year to ensure peak efficiency and longevity.
• Q5: Is it normal for my air conditioner unit to be icing/freezing?
  (A:5) We highly recommend you immediately reach out to our Accredited Service Centers nationwide so they can provide you with a more thorough and accurate assessment, as well as conduct a complete and professional diagnosis of your unit to determine the exact issue. For further assistance and inquiries, you may also contact our Hotline at (+632) 417-2941 or (+632) 422-3155.
• Q6: How often should I change my aircon filter?
  Air filters generally last for around 5–10 years as long as the air filter is properly handled during regular cleaning and maintenance. However, when it becomes physically damaged, clogged, or excessively dirty, it should be changed immediately to maintain optimal air quality and system efficiency.
• Q7:I just purchased a General Royal Air Conditioner. Who offers professional installation services?
  (A:7) Any Authorized General Royal Dealer/Installer can do it for you with expertise and professionalism. To ensure proper installation and optimal performance, find a dealer near you today.
• Q8: My aircon is noisy. What’s the problem?
  (A:8) There are different reasons as to why your air conditioner is noisy, such as loose components, debris inside the unit, or issues with the fan motor. You should first check the kind of noise emanating from your air conditioner, whether it’s rattling, buzzing, or whistling. Upon identifying the noise, please get in touch with our customer service to help you diagnose the problem and provide troubleshooting steps. For further assistance, you may also contact our Hotline at (+632) 417-2941 or (+632) 422-3155.
• Q9: What is EER?
  (A:9) Energy Efficiency Ratio (EER) is an important metric used to measure the overall efficiency of room air conditioners. The higher the rating, the higher the efficiency, which translates to better energy savings and lower electricity costs. If you need further details or expert advice regarding the energy efficiency ratio, please feel free to contact our dedicated Hotline at (+632) 417-2941 or (+632) 422-3155 for more information.
• Q10: What is VRF?
  (A:10) VRF (Variable Refrigerant Flow) is a highly efficient and commercially applied heating and cooling system that intelligently distributes refrigerant, rather than water, through a sophisticated network to multiple indoor units serving the conditioned spaces. This advanced system consists of outdoor units, indoor units, branch pipes, controllers, and various other essential components. One outdoor unit can drive multiple indoor units simultaneously, with different capacities and appearances, ensuring flexibility and optimal climate control for diverse environments.

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